Terms and conditions

1. Purpose

These terms govern the holiday rental of "Chez Aline & Seb" in Boulogne-sur-Mer, booked directly on this website. They form part of the rental agreement. The rental is for a fixed period: guests have no right to remain in the premises after their stay.

2. Booking

The booking is final once the rental agreement, these terms and the house rules have been accepted electronically and full payment has been made. A PDF rental agreement is then emailed and remains available in the guest account.

3. Prices

Prices are in euros and include all utilities (water, electricity, heating, internet, linen, end-of-stay cleaning). Tourist tax is shown separately before payment. Any discounts are applied automatically.

4. Payment

Full payment is made at booking, online (PayPal or card via PayPal) or by bank transfer received before the stated deadline. No card details are stored by the website.

5. Cancellation by the guest

Guests may cancel from their account. Cancellation at least 7 days before arrival: full refund. Between 7 and 2 days before arrival: 50% of the amount paid is refunded. Less than 2 days before arrival, or no-show: no refund. Early departure not caused by force majeure does not entitle to any refund.

6. Cancellation by the owner

If the owner cancels, the guest is refunded in full.

7. Right of withdrawal

Under article L221-28 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date.

8. Check-in, check-out and inventory

Self check-in from 16:00 with a key box whose code is sent before the stay. Check-out by 10:00. Guests have 24 hours after arrival to report any problem found in the apartment.

9. Use of the premises

Non-smoking apartment, no pets, no parties. The number of occupants may not exceed the number stated at booking without the owner's consent. Guests agree to use the premises peacefully, follow the house rules, and are liable for any damage caused during their stay.

10. Complaints and mediation

Complaints about the condition or description of the apartment must be sent in writing within 7 days of arrival. Failing an amicable solution, consumer guests may use a consumer mediator free of charge.